Last Updated: 14th March 2026

1. Acceptance of Terms

By booking or using services provided by Turnkey Property Service Australia Pty Ltd (“we”, “us”, “our”), you agree to be bound by these Terms of Service. These terms apply to all cleaning services provided in Australia.

If you do not agree with these terms, you must not use our services.

2. Services Provided

We provide residential and/or commercial cleaning services, which may include but are not limited to:

• Domestic Cleaning
• Commercial Cleaning
• End of Build Cleaning
• Health & Wellness Cleaning
• Window Cleaning

Service details, pricing, and scope will be confirmed at the time of booking.

3. Bookings and Scheduling

Bookings can be made via phone, website, email, or other approved channels.

Appointment times are estimates and may vary due to traffic, weather, or earlier jobs.

We reserve the right to reschedule services due to unforeseen circumstances.

4. Pricing and Payment

All prices are quoted in Australian Dollars (AUD).

Payment may be required in advance or immediately after service completion unless otherwise agreed.

We accept payment via bank transfer, card, or other approved payment methods.

Late or unpaid invoices may incur additional fees or collection action.

5. Cancellations and Rescheduling

Clients must provide at least 24 hours notice to cancel or reschedule an appointment.

If cancellation occurs within less than 24 hours of the scheduled appointment, a cancellation fee of up to 50% of the service price may apply.

If our staff cannot access the property at the scheduled time, a call-out fee may be charged.

6. Access to Property

Clients must ensure:

Safe and reasonable access to the property

Running water and electricity available

Pets secured if necessary

Valuables and fragile items stored safely

We are not responsible for pre-existing damage or items not properly secured.

7. Client Responsibilities

Clients agree to:

Provide accurate information about the property

Inform us of hazards or special cleaning requirements

Ensure the premises are safe for workers

We reserve the right to refuse service if a location poses a safety risk.

8. Satisfaction Guarantee

If you are not satisfied with the service provided, you must notify us within 24 hours of the service.

Where reasonable, we may:

Re-clean the affected area, or

Provide a partial refund at our discretion.

9. Damage and Liability

While we take reasonable care during cleaning services:

We are not liable for normal wear and tear, deterioration, or items not suitable for cleaning.

Any damage claims must be reported within 24 hours of service completion.

Our liability is limited to the value of the cleaning service provided unless otherwise required under Australian Consumer Law.

10. Health and Safety

We may refuse or discontinue services if:

The environment is unsafe

Hazardous materials are present

There is aggressive behaviour from occupants or animals

Our staff must comply with workplace health and safety standards.

11. Privacy

We collect and store client information only for the purpose of providing services.

Your information will not be sold or shared with third parties except where required by law.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. Updated terms will be published on our website or provided upon request.

Continued use of our services constitutes acceptance of any updated terms.

13. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of courts located in Sydney, NSW.

14. Contact Information

Turnkey Property Service Australia Pty Ltd
ABN/ACN: 63 694 352 326
Sydney, NSW, Australia

Phone: 0430 114 729 or 0401 813 480
Email: info@turnkeyps.com.au
Website: https://www.turnkeyps.com.au